Automatic Renewal & notice period
Our swimming lessons operate on an automatic renewal basis. This means that unless you notify us otherwise, your swimmer's place will be automatically renewed for the next term.
If you wish to cancel your place, you must provide written notice at least 3 weeks prior to the end of the current term. Written notice must be provided via email.
Failure to provide the required 3-week written notice will result in a £25 administrative fee, which will be charged to the account holder.
Missed Lessons Policy
A maximum of two make up lessons per term may be offered, subject to availability, as a gesture of goodwill. This includes lessons missed due to illness, holidays, or other personal commitments. If the available make up options are not suitable, the missed lessons will be considered forfeited.
Due to our tight scheduling and limited pool availability, make up lessons are often not possible. While we understand that illness, holidays, and unforeseen commitments can occur, our instructors commit to being at the pool as scheduled and must be paid accordingly. In addition, pool hire, operational costs, and ongoing business expenses remain payable regardless of attendance. For these reasons, fees are still payable for all missed lessons.
Cancellations
If a lesson is cancelled, we will do our best to offer alternative catch-up option(s) at no extra cost. Please note that if you are unable to attend the available alternatives, we are unable to offer refunds, credits, or additional options due to limited pool time.
No Refunds Policy
Water Warriors does not offer refunds for cancelled lessons. Catch-up options will be provided as per the above conditions.
We appreciate your understanding and cooperation. If you have any questions, please contact us via email; waterwarriorsinfo@gmail.com